Workshops & Events

LIBRARY ACCESS FAQ - Spring/Summer Term 2020
5:50 PM 175200 min
Apr
30
2020

Is the Learner Centre open?

No. As of March 18, 2020, we are closed indefinitely. Please see the News Section of our website for information on how to access library services during this time.

My books are overdue or due soon, but I am not able to come in due to illness, self-quarantine, or because I no longer have childcare. What can I do?

Stay home and hold onto the books until you are able to return them to NorQuest or another NEOS Library. Do not worry about late fees - due dates will be extended to September 30th.
 

How can I access library services or contact library staff from home?

Please visit our Library at Home guide for information about how to get in contact with library staff and access library services from off-campus.
 

I owe late fees to other NEOS Libraries, but I am not able to take care of them because the library to which I owe them is closed, I am not able to come in due to illness, I am in self-quarantine, or because I no longer have childcare. What do I do?

Please get in touch with NorQuest College Library at Library@NorQuest.ca from your NorQuest email. As of May 1, 2020, all NEOS items are due September 30, 2020.

Why can’t I place holds?

As of March 17, 2020, holds for physical items will not be filled by any NEOS Libraries. Electronic copies of articles and chapters from eBooks are filled at the discretion of each library.

I placed a hold on an item several days ago. Will I still be able to pick it up?

No. Please keep a record of the holds you placed before the closure and place them again when regular Library service resumes.

Can I place interlibrary loans?

No. NorQuest College Library is not filling Interlibrary Loans for physical items at this time. Please check https://library.norquest.ca/ for updates.   

I have an interlibrary loan from another institution. What should I do?

If the Library is open, you can return it to the Circulation Desk at the Library. If the Library has closed, please hold onto the item until the Library reopens. You can return it to the Library at that time.

I am a distance student and need books mailed to me. Can I still do this?

Not at this time. In order to keep yourself and our staff safe, we are not mailing books from the library out. If you are in need of a textbook, please contact the Bookstore at studentbookstore@norquest.ca. You can also use the textbook chapter request form to ask for a single chapter of your book. A third option is to see if your book is available online through the library's catalogue. Please refer to the Library news for more information about accessing books online.