Library COVID-19 Update #5: Learner Centre CLOSED
March 18, 2020
Following the recommendation from the NorQuest College executive, the Learner Centre will be closed to students until further notice. The Learner Centre space, including the Library, Tutorial and Academic Coaching, and Computer Commons, will be unavailable to students until further notice. For the most up-to-date information on the College's COVID-19 announcements, please visit norquest.ca/coronavirus
A reminder that if you are feeling ill, please use the self-assessment tool provided by Alberta Health Services before contacting HealthLink (8-1-1) for advice and help.
Computer Commons:
You may receive emails from our Computer Commons help desk asking you to set up your online password recovery in the next few days. Please take some time and follow the steps outlined in the email or if you did not receive that, please go to this website to register yourself.
Tutorial and Academic Coaching:
Tutorial and Academic Coaching Services is accessible online as of March 18, 2020. Please visit norquest.ca/tutor for more information on how to get help from the tutor-coaches.
Library Services:
If you need assistance, here are the options available to you (in order of preference):
1. Email the library at library(at)norquest.ca with your questions.
2. Use the chat service to be instantly connected to our staff.
3. For research and citation help from a librarian, email library@norquest.ca and ask for a librarian to contact you. For help with writing, including organizing ideas and grammar, contact the Writing Tutors at tutorial.coaching@norquest.ca and ask for them to contact you.
Read full story
Library COVID-19 Update #3
March 17, 2020
Library Services:
As of 1 PM March 17, all items due during the period of March 14 and May 30 will have the due date changed to May 31, 2020. This means that if you have items at home and you are unable to bring them in (either because of self-isolation or that we are closed indefinitely), you will not be charged late fees/overdue fines. This applies to items that come from our partner libraries.
The Writing Centre:
Writing Centre services are now available to all students on an ONLINE, DROP-IN basis. This means that you do NOT need to make an appointment to access Writing Centre help from a Writing Tutor or a Librarian. Simply get in touch with us via email, and we will reply as quickly as possible to set up a help session with you over the internet (using screen sharing software) or via telephone.
For research, citation, or evaluating sources, contact the Librarians at library@norquest.ca
For organizing ideas, grammar, or writing, contact the Writing Tutors at tutorial.coaching@norquest.ca
Read full story
Library COVID-19 Update #4
March 17, 2020
Tutorial and Academic Coaching Services:
Due to the ongoing COVID-19 public health concerns, we are adding 100% online tutorial help through Blackboard Collaborate and live chat.
To get one-on-one help with Blackboard Collaborate, go here for the Math/Science room and click here for the English/Humanities room. Like the in-person help, you will be assisted in the order you come in.
Please note that you will have to type your name as you enter the waiting room and include your subject as part of your name - for example: Kat (Math 10C); Sheema (English 2550); Kristina (LINCC); Travis (ESL4)
For quick inquiries and questions, please try using the live chat available on norquest.ca/tutor.
Library Services:
We have created a new mini guide on learning from home: https://libguides.norquest.ca/library_to_you
Additionally, we have many documents and resources on how to access library materials from home in our Distance and Online Library Basics guide.
Read full story
Library COVID-19 Update #6.5 - Textbook Access
March 30, 2020
Still need to access your textbooks from our reserve shelf but cannot now that we are closed? There are two ways you can still get the content you need:
1. If you need a single chapter of one of our reserve textbooks, fill out this form and we can start the process of sending it your way! Please note this material is for private study only. Copying, distributing, or selling this material is not permitted. Copies will be sent via email only as the Learner Centre remains closed at this time.
Frequently Asked Questions:
Can I request more than one chapter? Can I ask for the whole book to be sent to me?
No. According to Canadian copyright laws, we are only permitted to copy one chapter from a book or one article from a periodical (like a scholarly journal).
Can I make multiple requests in one day?
Please try and space out your requests as much as possible. Keep in mind that copyright laws still apply to digital copies, and because of that, you are limited in how much content you can request at one time.
How long will it take to get the scanned chapter?
We aim to have it to you in 48 hours (during the work week, Mon-Fri), however if we need more information or clarification the request will take longer to fulfill.
2. Some books are available on VitalSource for borrowing.
To access the textbooks, go to the VitalSource website and search for the name of your textbook (for example, SAGE 50). If it is available, you will have to sign up for VitalSource Bookshelf to sign them out for free. The link is at the top of the page on the right side.
To sign up for a Bookshelf account, use your NorQuest email address and a password of your choice. If you need help, instructions on how to do that can be found here.
Please note that students can borrow up to 7 books on their accounts. This offer will expire on April 30, 2020.
Happy Studying!
Read full story
EXTENDED ONLINE SERVICE HOURS
March 26, 2020
Starting March 26 and running until April 24, 2020, the Learner Centre services will be extending their open hours to 9 PM during the week. This means that you can call or email Computer Commons, Tutorial and Academic Coaching and Library Services later into the evening!
To access the Computer Commons help desk, email or call 780.644.6085.
To access the tutorial services, visit norquest.ca/tutor.
To access the library, email library@norquest.ca or use the live chat on our website.
Please note that Saturday hours will remain the same (8 AM - 4 PM) and the Learner Centre is closed on Sundays.
Read full story
Website Maintenance - Sunday April 5, 2020
April 03, 2020
On Sunday, April 5th, 2020, Technology and Creative Services will be performing network maintenance. The maintenance is scheduled to begin at 11:00 a.m., and we expect it to be completed by 5:00 p.m.
This maintenance will cause intermittent connectivity for most publicly facing NorQuest services including the NorQuest website, the library's website and Moodle. MyQuest will not be available during the maintenance.
Read full story