(780) 644-6070


(587) 600-0084 

Online and on campus: Monday - Friday

8:00 AM - 6:00 PM

Extended online-only service hours:

6:00 PM - 8:00 PM

Saturday (online service only)

12 PM - 4:00 PM

Sunday & Holidays


All service hours in Mountain time (MST)

Learner Centre Terms of Use

Terms of Use


(780) 644-6709

Monday - Friday

8:00 AM - 3:00 PM

Closed  11:00 - 11:30


Saturday & Sunday



Title Skills Languages

April Lafreniere

Representative I  Bachelor of Arts degree in Psychology  Information Literacy  Patron Service  

As an Administrative Library Assistant at NorQuest College, I help students, staff, and the public meet their library needs. At the circulation desk I assist with accessing library resources, navigating the NorQuest College website, and aid library clients in developing the appropriate research and citation skills necessary for academic success. Additionally, as the Administrative Library Assistant I manage NorQuest College Library's invoices, scheduling, bookings, statistics, library promotion, and resource updating.

E: April.Lafreniere@NorQuest.ca

Beth Vandenboogaard

Acquisitions Technician  Acquisitions  Databases  Ebooks  Streaming  Cataloguing  

As the Library's Acquisitions Technician I am responsible for purchasing resources for the library collections and maintaining databases will also find me assisting students and staff.

E: Beth.Vandenboogaard@NorQuest.ca
T: 780-644-6081

Catherine Hergert

Library Technician    

I am a Library Technician. I am responsible for ordering resources as well as assisting students and staff from the front desk.

E: Catherine.Hergert@NorQuest.ca
T: 780-644-6080

Eve Poirier

Mgr. Academic Support Centre & Head Librarian. BA, MLIS, MACT  Hiring really talented people  

I oversee the very capable operations that collectively make up the Academic Support Centre. This includes the following services: library service; writing centre; tutoring and coaching service; testing and assessment. Together, we strive to develop self-sufficient learners who are confident in their academic pursuits, research skills, and problem resolution.

E: Eve.Poirier@NorQuest.ca
T: 780-644-6258

Gisele Ramgoolam

Library Technician  Cataloging  Collections  BLUEcloud Analytics French 

As head cataloger, I am responsible for the organization and classification of the library's print and audio-visual resources. I lead the Collection Development Team. You will also see me at the front desk assisting students and staff as well as online through the Library's Chat Service.

E: Gisele.Ramgoolam@norquest.ca
T: 780-644-6078

Leah Townsend

Instruction Librarian  Articulate 360  Online Learning German 

As an instruction librarian, I provide support for on-campus and distance students to help develop their research, citation and critical thinking skills. I teach classroom instruction sessions and meet with students for face-to-face and online appointments. I also develop online interactive tutorials which focus on many essential library skills.

E: Leah.Townsend@NorQuest.ca
T: 780 644-6074

Liz Fulton Lyne

Associate Chair, Library Services and Programs, BA, MA, MLIS  Information Literacy  Research Guides  

I am responsible for supervising the day-to-day operations of library services and leading our information literacy program. I feel very fortunate to be part of this great team!

E: Liz.Fulton-Lyne@NorQuest.ca
T: 780-644-6073

Ngina wa Kaai

Student Engagement Librarian  International students  Academic Integrity  Social media  Information literacy  Research and citation  Early literacy  

As the Student Engagement and User Experience Librarian, my role is to connect with non-academic communities and groups around campus and support them in their projects and goals through resources the Learner Centre can provide. I am also responsible for looking after the NorQuest Library's social media accounts, organizing events in the Learner Centre, and helping students with research and citation.

E: Nginawa.Kaai@norquest.ca
T: 780-644-6079

Samantha Nugent

Access Services Specialist  Circulation  Patron Services  Library Technologies  

As the Library's Access Services Specialist, I make sure staff and students get the materials they need from the Library. I am also responsible for the Reserve collection, delivery to distance students, and OneSearch. You'll find me helping students and staff at the desk and online over chat.

E: Samantha.Nugent@norquest.ca
T: 780-644-6076

Sarah Bailey

Instruction Librarian, BA, MLIS  information literacy graphic design research data OER English French Spanish 

I teach research and evaluation skills to help students develop critical thinking ability in digital and analog environments. Creating learning resources to support information literacy is definitely a highlight!

E: Sarah.Bailey@norquest.ca
T: 780-644-6072

Sheena Sereda

Instruction Librarian  Business  Environmental Protection  Social Work  Justice Studies  Research Guides  Information Literacy  Research & Citation. Geek 

During these strange times, you will find me online providing service through chat or through virtual office hours. Hope to hear from you soon!

E: Sheena.Sereda@norquest.ca

Where can I find videos to watch for class?

September 09, 2020

This video will show you the process of logging in from off-campus.

Criterion-on-Demand - whether you need to watch a film for class, or need something to relax to, Criterion has you covered! Movies on this database are from studios like Paramount Pictures, Lionsgate Films, Warner Brothers, and Miramax Films. All films have the option of playing with subtitles in either English or French.

Audio Cine Films (ACF) - this database has many streaming movies, including family favourite Disney films and movies that you might need to watch for class (such as A Beautiful Mind). Viewing options include French and Spanish audio, and choice by movie rating. 

Films-on-Demand Master Academic Collection - documentatries, news clips, and more.

LinkedIn Learning (click here if you are a student or here if you are staff/faculty) - looking to learn a few extra skills to make you stand out from the crowd? LinkedIn Learning is here to help! This guide will give you all of the basics, like account creation and recommended video series to watch.

National Film Board - Canada's premiere source for movies, cartoons, and documentaries made in, by, and for Canadians. 

McIntyre Media - this database contains many resources for nursing students, such as clinical skills demonstrations and patient care. If it's something you need to watch before your labs, you'll find it here!

If you need help with accessing these resources or have any other questions about library services, please contact the library by email or using the live chat on our website (under the Help menu).

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How can I get extra help with my classes?

August 20, 2021

Who are you? 

We’re a team of people who know a lot about learning and we’re here to help you out!  

What do you help with?   

We can help you with all your classes! 

  • Anatomy & Physiology 

  • Pathophysiology 

  • MedCalc 

  • Biology 

  • Chemistry 

  • Physics 

  • Math and Science 

  • Business Math 

  • English 

  • ESL & LINC 

  • Social Studies 

. . . and more! 

We can also help you learn how to . . .  

  • Makes sense of the syllabus 

  • Take better notes 

  • Make sense of what you’re reading 

  • Use different words when you write 

  • Go over your answers on a test 

  • Create a study space 

  • Decide how long an assignment will take 

  • Feel excited to learn new things 

  • Feel confident when you write a test 

  • Stay focused during class 

. . . and more! 

What are some things I need to know before I ask for help? 

You want to be ready with a question you need answered or an idea you want to know more about.  Also, make sure you have your class open on Moodle in case we need to see something in it.   

We'll spend 15-20 minutes helping you with your question or idea.  You can see us as many times as you like! 

We won’t tell you if your work is right or fix it for you, but we will show you how you can do that yourself. 

Sometimes we’re busy!  We’ll still help you, though.  While you wait, keep working on what you're doing in class.  You could also answer these questions to find out what else we could help you learn, then visit the Academic Skills for Success or Test-Taking Skills pages to learn more. 

Where can I ask for help? 

Use Google Chrome to see us at norquest.ca/tutor.  When you’re on the page, press to enter our virtual Blackboard waiting room. Ask for a Math or Science tutor-coach for help with things like MedCalc and Physics. Ask for a English, Writing, or Humanities tutor-coach for help with things like ESL and Social Studies.

When can I ask for help? 

Check our website at norquest.ca/tutor for our latest hours, both on-campus and online.

How can I get in touch with you? 

You can see us at norquest.ca/tutor
Once you’re there, you can come into our Blackboard room by pressing 
You will have to sign into Moodle first if you are not already logged in.
If you move to the bottom of the page, you’ll see on the left-hand side a live chat box. You can get in touch with us that way, too!  

You can always email us at tutorial.coaching@norquest.ca

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How do I use the library?

August 20, 2021

Every NorQuest student, staff, and faculty has a library barcode and PIN –student-ID-card-barcode-highlight this allows you access to library resources. 

If you have received your student ID card (electronic or physical), your 13 digit barcode is located on the bottom of your card and starts with 138. 
If you cannot find your library barcode, please email the library and ask us to send you your barcode.

Include your student ID number in your email. You can also contact the library’s chat service (Ask Us!) during regular business hours.

You might have received your library PIN via email – check your NorQuest email to be sure. If you have not received your PIN in your email, visit this website to get your PIN sent to you - we cannot send your PIN through email or chat. Make sure to use your MyMail address!

In order to search our catalogue or access any journal articles, ebooks, or videos, you will have to log in and verify that you are a student, staff, or faculty at NorQuest College. This video will show you how to do that. You can log in using the same log-in you use for Moodle/MyMail.

If you would like a physical item from our shelves, you can place the item on hold with our library pickup service. Please click here for more information on the process.

If you would like a one-on-one appointment with our librarians to talk about research and citation questions you have, book your appointment here.

To learn how to access your library account and many of our resources from off-campus, check out our NorQuest Library Basics guide.  

To learn more about library services available online – including frequently asked questions - click here to access our Library Virtual Services guide.

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Where can I find extra resources to help me in my classes?

September 03, 2020

Do you need extra help with academic skills to help you become a successful student? Perhaps you need some strategies about test taking? Are you new to learning and working online? There are guides for that!

They include program-specific guides, like for our Health Studies programsEnglish language learning, community studies (including Social Work and Early Learning and Child Care), Business and Office AdministrationOpen Studies, and Academic Upgrading. We also have a great selection of guides about research and writing to help you with your assignments.

If you need help with using the guides or have any other questions about library services, please contact the library by email or using the live chat on our website (under the Help menu).

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When are the Learner Centre services open?

August 20, 2021

Computer Commons Help Desk:

The fastest way to get help with your questions is to visit studenthelp.norquest.ca.

You can also phone 780-644-6100 (option 1) with your questions that are more in-depth. Be sure to have your student ID number, home address, and phone number available when you call.

Business hours are 7:30 AM - 6 PM Monday to Friday.

FYI - you can set up your own password recovery options! Please go to this website to register yourself. If you forget your password, the recovery process will help you reset it without having to contact Computer Commons!

Tutorial and Academic Coaching Services:

Service hours for Tutorial and Academic Coaching Services can be found on their website - norquest.ca/tutor.

Tutorial and Academic Coaching Services is accessible on campus and online! Please visit norquest.ca/tutor for more information on how to get help from the tutors or to use their live chat for quick questions.

Library Services:

In-person service is available 8 AM to 6 PM Monday to Friday. In-person services are unavailable on the weekend.
Online services are available 8 AM to 6 PM Monday, Tuesday, Thursday, and Friday. On Wednesdays, online services are open 8 AM to 8 PM, and on Saturdays from 12 PM to 4 PM.
Library Services will be closed on Sundays and holiday weekends.

Materials can be placed on hold for pick-up. Contact the library for assistance with holds or accessing materials.

If you need assistance off-campus, here are the contact options available to you:

  1. Email the library at library(at)norquest.ca with your questions.
  2. Use the chat service to be instantly connected to our staff. Chat is open during our regular hours of service.
  3. Call us at 780-644-6070.
  4. Text us at 587-600-0084.

For research and citation help from a librarian, book an appointment, email library(at)norquest.ca and ask for a librarian to contact you, or use the live chat for assistance during open hours. You can also stop by the library desk to ask if a librarian is available in-person.

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How can I get help with research and citation skills?

August 20, 2021

If you would like a one-on-one appointment with our librarians to talk about research and citation questions you have, book your appointment here.

We have great tutorials and guides about research - these can help answer the initial questions you might have. All of our video tutorials are less than 6 minutes in length!

For example, if you need to learn how to use the library's catalogue to find an item, try watching our Conducting Research Using Library Resources and How to Search Library Databases: Basics video tutorials. Our Learn to Research guide will also give you the basics on the research process.

A listing of all of our video tutorials can be found here, and the related research guides can be found here.

If you need to learn how to use APA citation style, or it has been a while since you have used it, consider taking our Intro to APA series.

Starting with an introduction to citation, this four-part course will guide you through how to create a reference list, write in-text citations, and teach you how to proofread and edit your document before you hand it in. All four parts will take approximately 1.5 to 2 hours to complete – about 20-30 minutes per section. Start here with Part One!

If you just need to look up a few things or just want more in-depth information, use our APA Guide to help you out.

For all other questions, either email library@norquest.ca to ask a librarian to contact you or use the live chat on the library's website during regular business hours.

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Where can I find my books for class?

August 20, 2021

Your first and best source for locating and purchasing your textbooks for your classes is The Core (the NorQuest online bookstore).

You can use their online portal to purchase your books. For questions or assistance: you can email them (preferred contact) or call 780-644-6200.

Please note that there will be no in-person purchasing allowed at this time. Other places to purchase electronic textbooks from include VitalSource, RedShelf, and Google Play Books. You can also check buy and sell groups (like Kijiji or Facebook Marketplace) for used textbooks if you would like a physical copy.
Are you looking for a single chapter of one of your current textbooks? 

Fill out this form and we can start the process of sending it your way! 

Please note this material is for private study only. Copying, distributing, or selling this material is not permitted. Copies will be sent via email only as the Learner Centre remains closed at this time.

Frequently Asked Questions:

Can I request more than one chapter? Can I ask for the whole book to be sent to me? No. According to Canadian copyright laws, we are only permitted to copy one chapter from a book or one article from a periodical (like a scholarly journal). 

Can I make multiple requests in one day? Please try and space out your requests as much as possible. Keep in mind that copyright laws still apply to digital copies, and because of that, you are limited in how much content you can request at one time. 

How long will it take to get the scanned chapter? We aim to have it to you in 48 hours (during the work week, Mon-Thurs), however if we need more information or clarification the request will take longer to fulfill.

You can find some items using our OneSearch catalogue. This video will show you how to use the OneSearch if you have not done it before.

If you would like a physical copy of a book, search for the title in the OneSearch. Look at the publication date to make sure it is the version that you are looking for. 

You can find older editions of your textbooks to check out for three weeks on our shelves. Place a hold on the items and use our curbside pickup service to collect your books from campus.

Double check with your instructors to see whether the older edition is still okay to use for your class.

You may also find other books available in our eBook collections, available online! eBooks can be checked out for three weeks (21 days) at a time. You can see how this is done in our tutorial called Finding and Viewing eBooks.

Our scholarly eBook databases include ProQuest eBook Central, EBSCO eBooks, Gale eBooks, and EBSCO Academic Complete (available mid-September 2020). Supplemental/other materials might be found on ABC-CLIO (academic reference books and periodicals) and Hoopla (in the non-fiction section). 

Most of our eBooks can be read within your internet browser without having to check them out - with the exception of books available through Hoopla.

Please note that to check out the eBooks that you find, you may need to create an additional user account on these websites. We recommend using your MyMail account to do so - the passwords are up to you!

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In honour of the 215 children found at the Tk'emlúps te Secwépemc First Nation - and all those who are still out there

May 31, 2021

every-child-matters-logo_3_orig.jpgHighlighted resources for learning more and support:

From the First Nations Health Authority:
"Indian Residential Schools did tremendous harm to First Nations in Canada. Helping people heal from the damage is critically important for individuals, families, communities and Nations. The consequences of the abuse suffered in these schools continues to have an intergenerational effect – essentially, the harm caused to students affects First Nations families and communities over generations."

The discovery of the graves of 215 Indigenous children in Kamloops made national news this weekend, as it should. However, for many Indigenous peoples and communities, unmarked burial sites, mass graves, and missing children is something they have known about for generations. These are histories shared across generations. Memories of aunts, uncles, mothers, fathers, grandparents, siblings. Whispers of what Indigenous peoples have endured are lingering reminders of an injustice that continues to play out. These injustices were lived personally by too many victims to fathom.

Their trauma is not some relic of the past. The experiences of the survivors of the Residential Schools and their descendants must take up a bigger part of the national conversation. The open sercrets shared in Indigenous communities can no longer be news to the rest of the country. They are a part of our shared history and painful, enduring legacy of colonial violence. We honour the lives of the 215 Indigenous children in Kamloops Residential School.

This is a tragedy on a national scale. We need to mourn, we need to learn, we need to do better. But we also need to act, and for leaders from coast-to-coast-to-coast to properly address the lasting impacts of a history symbolized by the lives of 215 Indigenous children.

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One more hour!

November 23, 2021

This includes the library desk, library chat, and the Learner Centre space. Wednesday and Saturday online service hours will be unaffected.

For the latest hours for Tutorial and Academic Coaching Services, please check their website at norquest.ca/tutor.

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Learner Centre Closure - November 26, 2021

November 23, 2021

This includes the library space, library services, Tutorial and Academic Coaching Services, and the Computer Commons help desk.

Online services will be available Saturday November 27 between 12 PM and 4 PM.

On-campus services will re-open at 8 AM on Monday November 29.

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Spotlight: Poverty
10:00 AM 10000 min

The Spotlight features diverse topics to be explored through readings, videos, and podcasts. The current Spotlight feature...

More Details

Reconsideration Requests and Challenges to Intellectual Freedom

The library adheres to the Canadian Federation of Library Association’s (CFLA) statement on Intellectual Freedom. That statement is available through the CFLA’s website.  This space is dedicated to the transparent reporting of all challenges to the legitimacy of library material; choice of library content; nature of library events or guests; content or placement of library displays.  NorQuest College Library is committed to a fair and transparent dialog regarding a request to reconsider library materials or events. There are not challenges to report at this time.



NorQuest Library Purpose, Values and Vision

NorQuest Library Purpose Statement

The library actively supports the academic mission of the college, inspiring life-long learning, collaboration and discovery within and beyond our physical spaces. We engage with our diverse college community to foster critical thinking, creativity, and learner success.

NorQuest Library Values

  • Excellence in customer service
  • Expertise, integrity and professionalism
  • Learner centred
  • Intellectual freedom
  • Equitable access to information, resources and services
  • Collaboration and communication
  • A safe and inclusive environment
  • Innovation, discovery and creativity

NorQuest Library Vision

The library will be a fully engaged partner in the delivery of workforce relevant education within and beyond the library’s physical spaces. We will play a leading role in supporting student success and lifelong learning at NorQuest. This will be accomplished by:

  • Developing an agile approach to service and program delivery
  • Pursuing intentional collaborations with college teaching, learning and service partners
  • Seeking out new technologies that support the innovation of library services, automation and self-service
  • Exploring new collection processes and opportunities

NorQuest College Library recognizes that our catalogue and resource descriptions contain language that reflects the biases, norms, and perspectives of the time in which they were created. 

In particular, for resources about persons and groups, this language is often outdated and harmful. These descriptions also incorporate controlled vocabularies, such as the Library of Congress Subject Headings, which include some headings (e.g., Indians of North America), that are offensive or inappropriate. We use international standards for description, but support and actively participate in efforts to update and change these practices as we strive for descriptions that are inclusive, respectful, and do not cause harm. 

We acknowledge the critical importance of community consultation in these efforts, and as residents on Treaty 6 territory and Métis Region 4 we commit to working together with our local communities to make these changes. 

We pledge to amplify the voices of BIPOC and other groups of people that have been marginalized by the dominant narratives. These anti-racist efforts will be present in: 

  • Our collection processes as we source more BIPOC authors and catalogue them using a holistic lens;
  • Our instructional practices guided by the Skills of Distinction, Circle of Courage, and Wahkôhtowin, among other sources; and
  • Our policy decisions as we create spaces and services in our library that will approach the needs of our communities through collaboration and learning.

We are committed to critically reflecting on our actions in order to transform the colonial systems we operate within and we acknowledge the journey towards social justice will be ongoing and imperfect.


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