(780) 644-6070


(587) 600-0084 

Monday - Friday

8:30 AM - 4:30 PM

Saturday, Sunday & Holidays


Learner Centre Terms of Use

Terms of Use


(780) 644-6709

Monday - Friday

8:00 AM - 3:00 PM

Closed  11:00 - 11:30


Saturday & Sunday



Title Skills Languages

April Lafreniere

Representative I  Bachelor of Arts degree in Psychology  Information Literacy  Patron Service  

As an Administrative Library Assistant at NorQuest College, I help students, staff, and the public meet their library needs. At the circulation desk I assist with accessing library resources, navigating the NorQuest College website, and aid library clients in developing the appropriate research and citation skills necessary for academic success. Additionally, as the Administrative Library Assistant I manage NorQuest College Library's invoices, scheduling, bookings, statistics, library promotion, and resource updating.

E: April.Lafreniere@NorQuest.ca

Beth Vandenboogaard

Acquisitions Technician  Acquisitions  Ebooks  Streaming  Cataloguing  

As the Library's Acquisitions Technician I am responsible for purchasing resources for the library collections. You will also find me at the front desk assisting students and staff.

E: Beth.Vandenboogaard@NorQuest.ca
T: 780-644-6081

Catherine Hergert

Library Technician    

I am a Library Technician. I am responsible for ordering resources as well as assisting students and staff from the front desk.

E: Catherine.Hergert@NorQuest.ca
T: 780-644-6080

Eve Poirier

Mgr. Academic Support Centre & Head Librarian. BA, MLIS, MACT  Hiring really talented people  

I oversee the very capable operations that collectively make up the Academic Support Centre. This includes the following services: library service; writing centre; tutoring and coaching service; testing and assessment. Together, we strive to develop self-sufficient learners who are confident in their academic pursuits, research skills, and problem resolution.

E: Eve.Poirier@NorQuest.ca
T: 780-644-6258

Gisele Ramgoolam

Library Technician  Cataloging  Collections  BLUEcloud Analytics French 

As head cataloger, I am responsible for the organization and classification of the library's print and audio-visual resources. I lead the Collection Development Team. You will also see me at the front desk assisting students and staff as well as online through the Library's Chat Service.

E: Gisele.Ramgoolam@norquest.ca
T: 780-644-6078

Leah Townsend

Instruction Librarian  Articulate 360  Online Learning German 

As an instruction librarian, I provide support for on-campus and distance students to help develop their research, citation and critical thinking skills. I teach classroom instruction sessions and meet with students for face-to-face and online appointments. I also develop online interactive tutorials which focus on many essential library skills.

E: Leah.Townsend@NorQuest.ca
T: 780 644-6074

Liz Fulton Lyne

Associate Chair, Library Services and Programs, BA, MA, MLIS  Information Literacy  Research Guides  

I am responsible for supervising the day-to-day operations of library services and leading our information literacy program. I feel very fortunate to be part of this great team!

E: Liz.Fulton-Lyne@NorQuest.ca
T: 780-644-6073

Ngina wa Kaai

Student Engagement Librarian  International students  Academic Integrity  Social media  Information literacy  Research and citation  Early literacy  

As the Student Engagement and User Experience Librarian, my role is to connect with non-academic communities and groups around campus and support them in their projects and goals through resources the Learner Centre can provide. I am also responsible for looking after the NorQuest Library's social media accounts, organizing events in the Learner Centre, and helping students with research and citation.

E: Nginawa.Kaai@norquest.ca
T: 780-644-6079

Samantha Nugent

Access Services Specialist  Circulation  Patron Services  Library Technologies  

As the Library's Access Services Specialist, I make sure staff and students get the materials they need from the Library. I am also responsible for the Reserve collection, delivery to distance students, and OneSearch. You'll find me helping students and staff at the desk and online over chat.

E: Samantha.Nugent@norquest.ca
T: 780-644-6076

Sarah Bailey

Instruction Librarian, BA, MLIS  information literacy graphic design research data visualization analytics English French Spanish 

I teach research and evaluation skills to help students develop critical thinking ability in digital and analog environments. Creating learning resources to support information literacy is definitely a highlight!

E: Sarah.Bailey@norquest.ca
T: 780-644-6072

Sheena Sereda

Instruction Librarian  Business  Environmental Protection  Social Work  Justice Studies  Research Guides  Information Literacy  Research & Citation. Geek 

During these strange times, you will find me online providing service through chat or through virtual office hours. Hope to hear from you soon!

E: Sheena.Sereda@norquest.ca

How can I get help with research and citation skills?

September 04, 2020

New for Fall Term - Library Office Hours!  
From 10 AM to 2 PM Monday to Friday, visit our online room to work with a librarian and answer any questions you have about research and citation. More information and link to the room here.
We have great tutorials and guides about research - these can help answer the initial questions you might have. All of our video tutorials are less than 6 minutes in length!

For example, if you need to learn how to use the library's catalogue to find an item, try watching our Conducting Research Using Library Resources and How to Search Library Databases: Basics video tutorials. Our Learn to Research guide will also give you the basics on the research process.

A listing of all of our video tutorials can be found here, and the related research guides can be found here.

If you need to learn how to use APA citation style, or it has been a while since you have used it, consider taking our Intro to APA series.

Starting with an introduction to citation, this four-part course will guide you through how to create a reference list, write in-text citations, and teach you how to proofread and edit your document before you hand it in. All four parts will take approximately 1.5 to 2 hours to complete – about 20-30 minutes per section. Start here with Part One!

If you just need to look up a few things or just want more in-depth information, use our APA Guide to help you out.

For all other questions, either email library@norquest.ca to ask a librarian to contact you or use the live chat on the library's website during regular business hours.

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Where can I find extra resources to help me in my classes?

September 03, 2020

Do you need extra help with academic skills to help you become a successful student? Perhaps you need some strategies about test taking? Are you new to learning and working online? There are guides for that!

They include program-specific guides, like for our Health Studies programsEnglish language learning, community studies (including Social Work and Early Learning and Child Care), Business and Office AdministrationOpen Studies, and Academic Upgrading. We also have a great selection of guides about research and writing to help you with your assignments.

If you need help with using the guides or have any other questions about library services, please contact the library by email or using the live chat on our website (under the Help menu).

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When is the Learner Centre open?

October 07, 2020

You must reserve a seat in advance. The Learner Centre hours of operation are posted on the library website.

Computer Commons Help Desk:

Business hours are 7:30 AM - 7 PM Monday to Friday and 8 AM - 4 PM on Saturday.
Saturday hours start September 12.

You can either call them directly at 780-644-6085 or email computercommons@norquest.ca with your questions. Be sure to have your student ID number, home address, and phone number available when you contact by phone, or include it in the email you send them.

FYI - you can set up your own password recovery options! Please go to this website to register yourself. If you forget your password, the recovery process will help you reset it without having to contact Computer Commons!

Tutorial and Academic Coaching Services:

Tutorial and Academic Coaching Services is accessible online! Please visit norquest.ca/tutor for more information on how to get help from the tutors or to use their live chat for quick questions.

Open hours for Tutorial and Academic Coaching Services are 8 AM to 6 PM Monday to Friday. The service will be closed on weekends.
Tutors will be available on campus on Tuesdays and Wednesdays from 8:30 AM to 4:30 PM.

Library Services:
The Learner Centre space is open from 8:30 AM - 4:30 PM Monday to Thursday. You must reserve a seat before visiting the Learner Centre.
Online service is available 8 AM - 5 PM Monday to Friday.
Library Services will be closed on the weekend.

If you need assistance, here are the contact options available to you:

  1. Email the library at library(at)norquest.ca with your questions.
  2. Use the chat service to be instantly connected to our staff.
  3. Call us at 780-644-6070.

For research and citation help from a librarian, email library(at)norquest.ca and ask for a librarian to contact you or visit our office hours from 10 AM – 2 PM Monday to Friday.

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Where can I find videos to watch for class?

September 09, 2020

This video will show you the process of logging in from off-campus.

Criterion-on-Demand - whether you need to watch a film for class, or need something to relax to, Criterion has you covered! Movies on this database are from studios like Paramount Pictures, Lionsgate Films, Warner Brothers, and Miramax Films. All films have the option of playing with subtitles in either English or French.

Films-on-Demand Master Academic Collection - documentatries, news clips, and more.

LinkedIn Learning (click here if you are a student or here if you are staff/faculty) - looking to learn a few extra skills to make you stand out from the crowd? LinkedIn Learning is here to help! This guide will give you all of the basics, like account creation and recommended video series to watch.

National Film Board - Canada's premiere source for movies, cartoons, and documentaries made in, by, and for Canadians. 

McIntyre Media - this database contains many resources for nursing students, such as clinical skills demonstrations and patient care. If it's something you need to watch before your labs, you'll find it here!

If you need help with accessing these resources or have any other questions about library services, please contact the library by email or using the live chat on our website (under the Help menu).

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How do I use the library?

August 26, 2020

Every NorQuest student, staff, and faculty has a library barcode and PIN – this allows you access to library resources. student-ID-card-barcode-highlight

If you have received your student ID card (electronic or physical), your 13 digit barcode is located on the bottom of your card and starts with 138. 
If you cannot find your library barcode, please email the library and ask us to send you your barcode.

Include your student ID number in your email. You can also contact the library’s chat service (Ask Us!) during regular business hours.

You might have received your library PIN via email – check your NorQuest email to be sure. If you have not received your PIN in your email, visit this website to get your PIN sent to you - we cannot send your PIN through email or chat. Make sure to use your MyMail address!

In order to search our catalogue or access any journal articles, ebooks, or videos, you will have to log in and verify that you are a student, staff, or faculty at NorQuest College. This video will show you how to do that. You can log in using EITHER using the same log-in you use for Moodle/MyMail OR using your 13 digit library barcode with your last name.

If you would like a physical item from our shelves, you can place the item on hold with our library pickup service. Please click here for more information on the process.

If you need assistance with research and citation skills, we will be offering drop-in online office hours from 10 AM-2PM Monday to Friday – more information here.

If you wish to access the physical Learner Centre space in order to use study areas or computers, you must make a seat reservation. Visit our booking site to reserve your seat.

To learn how to access your library account and many of our resources from off-campus, check out our NorQuest Library Basics guide.  

To learn more about library services available online – including frequently asked questions - click here to access our Library Virtual Services guide.

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Physical and Mental Health Supports - Fall 2020

September 11, 2020

Students can access the following: 

  • Book a phone or virtual appointment:  Students can call 780.644.6155 (Mon to Fri 8:15 am – 4:30 pm) or send an email to wellness@norquest.ca to book an appointment with a Wellness Team, Psychologist or Social Worker. 
  • ​Students can make general health inquiries by calling 780.644.6155 to speak to a nurse.
  • Wellness Wednesdays: Throughout the year on Wednesday, Wellness Team members will provide an opportunity for students to learn about different self-care and Wellness practices. Check out our Wellness Wednesday tab on this page for more information. 
  • Crisis Resources: Students can find a variety of different supports and methods of accessing support here under the CRISIS LINE and ONLINE CHAT section  
  • Access online mental health workshops: Students can access self-guided workshops on stress, communication and self-care available at norquest.ca/wellness and the following link.  Please note that more topics will be added, so check back often. 
  • 7 Cups of Tea:  Students can access a community of trained empathetic listeners, who are available 24/7 in 120 different languages, as well as self-help guides on a variety of topics such as: anxiety, relationships and parenting.   More information can be found here 
  • Mental Health & COVID resource page: Students can access a variety of different mental health resources on different topics from self-care, community supports, parenting ideas and reminders of College supports. This page is constantly being updated with resources, please check this page often. More information can be found here 
  • 211: Province-wide students can access support and referrals 24/7 by calling or texting STUDENT to 211 or visit https://www.ab.211.ca/ and click “live chat”. 
  • MyWellness and Ink Blot Therapy: Students can access additional mental health support through their SANQC MyStudentPlan.  For more information students can email Peyton.monahan@norquest.ca or visit here 

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How can I get extra help with my classes?

September 14, 2020

Who are you? 

We’re a team of people who know a lot about learning and we’re here to help you out!  

What do you help with?   

We can help you with all your classes! 

  • Anatomy & Physiology 

  • Pathophysiology 

  • MedCalc 

  • Biology 

  • Chemistry 

  • Physics 

  • Math and Science 

  • Business Math 

  • English 

  • ESL & LINC 

  • Social Studies 

. . . and more! 

We can also help you learn how to . . .  

  • Makes sense of the syllabus 

  • Take better notes 

  • Make sense of what you’re reading 

  • Use different words when you write 

  • Go over your answers on a test 

  • Create a study space 

  • Decide how long an assignment will take 

  • Feel excited to learn new things 

  • Feel confident when you write a test 

  • Stay focused during class 

. . . and more! 

What are some things I need to know before I ask for help? 

You want to be ready with a question you need answered or an idea you want to know more about.  Also, make sure you have your class open on Moodle in case we need to see something in it.   

We'll spend 15-20 minutes helping you with your question or idea.  You can see us as many times as you like! 

We won’t tell you if your work is right or fix it for you, but we will show you how you can do that yourself. 

Sometimes we’re busy!  We’ll still help you, though.  While you wait, keep working on what you're doing in class.  You could also answer these questions to find out what else we could help you learn, then visit the Academic Skills for Success or Test-Taking Skills pages to learn more. 

Where can I ask for help? 

Use Google Chrome to see us at norquest.ca/tutor.  When you’re on the page, press below Math or Science for help with things like MedCalc and Physics. 
Press  below English or Humanities for help with things like ESL and Social Studies. It looks like this:


When can I ask for help? 

We’re here to help Monday through Friday, 8:00am to 6:00pm. 

How can I get in touch with you? 

You can see us at norquest.ca/tutor
Once you’re there, you can either see us by pressing below Math or Science or English or Humanities.  

If you move to the bottom of the page, you’ll see on the left-hand side a live chat box. You can get in touch with us that way, too!  

You can always email us at tutorial.coaching@norquest.ca

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Library Closure on Nov 27th

November 23, 2020

The library staff are attending a professional development day on Nov 27th. Library staff will be unavailable for chat/office hours on this day, and the Learner Centre will be closed. Online resources are still available!

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Library website unavailable Nov 26th 5-7pm

November 24, 2020

Due to scheduled maintenance, the library website will be unavailable on Thursday, November 26th from 5pm - 7pm. Please plan accordingly.

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Spotlight: Poverty and Homelessness
8:00 AM 10000 min

The Spotlight features diverse topics to be explored through readings, videos, and podcasts. The current Spotlight features povert...

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Reconsideration Requests and Challenges to Intellectual Freedom

The library adheres to the Canadian Federation of Library Association’s (CFLA) statement on Intellectual Freedom. That statement is available through the CFLA’s website.  This space is dedicated to the transparent reporting of all challenges to the legitimacy of library material; choice of library content; nature of library events or guests; content or placement of library displays.  NorQuest College Library is committed to a fair and transparent dialog regarding a request to reconsider library materials or events. There are not challenges to report at this time.



NorQuest Library Purpose, Values and Vision

NorQuest Library Purpose Statement

The library actively supports the academic mission of the college, inspiring life-long learning, collaboration and discovery within and beyond our physical spaces. We engage with our diverse college community to foster critical thinking, creativity, and learner success.

NorQuest Library Values

  • Excellence in customer service
  • Expertise, integrity and professionalism
  • Learner centred
  • Intellectual freedom
  • Equitable access to information, resources and services
  • Collaboration and communication
  • A safe and inclusive environment
  • Innovation, discovery and creativity

NorQuest Library Vision

The library will be a fully engaged partner in the delivery of workforce relevant education within and beyond the library’s physical spaces. We will play a leading role in supporting student success and lifelong learning at NorQuest. This will be accomplished by:

  • Developing an agile approach to service and program delivery
  • Pursuing intentional collaborations with college teaching, learning and service partners
  • Seeking out new technologies that support the innovation of library services, automation and self-service
  • Exploring new collection processes and opportunities

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