What is NEOS?

NorQuest Library is a NEOS library. NEOS is a collective of 18 libraries that share physical resources with each other, such as books. This means you can use your NorQuest ID/Library card to borrow resources directly from another NEOS library either in-person or by placing a hold on the item you want in the library catalogue.NEOS

Requested resources are delivered to NorQuest for convenient pick up. Search NEOS

Features in My NEOS:

There are several features you can access when you log in to My NEOS, such as:

  • View items you have checked out
  • View Items you have on hold
  • Change your PIN (4 digits only)
  • Renew items that are checked out

Log in to My Account in NEOS

 Sample CardTo log in to your account, you will need to have your 13 digit library barcode (located on the bottom of your NorQuest student ID card) and your library PIN. 
Log in to my NEOS account »



At the beginning of term you will receive an AUTOMATED email from the Library (check your MyMail account!). This email contains information about your PIN. 
Check out our videos about finding your PIN or renewing your checked out items for detailed instructions.

Placing Book Requests

Is the item you want owned by a different library? To place a request or a hold on a book in the NEOS system and have it delivered to NorQuest you need your 13 digit ID number and your NEOS PIN (see above). This video will show you how to place a hold.

  1. When you search for an item in the OneSearch and locate something that is owned by another NEOS library you can use the “Place Hold” button.
  2. Click on the “Place Hold" button, provide your 13 digit library barcode number, library PIN, and choose your pick up location.
  3. An email will be sent to your email address when your item arrives for pick up. You will have five business days to pick up the item.

Edmonton Public Library

Your NorQuest Student ID can be your ticket to Edmonton Public Library (EPL) membership through the L-Pass. If you don't have an EPL membership, you can get it now, by clicking on the L-Pass image and completing the registration form. If you already have an EPL membership you can still choose to use your NorQuest ID Card as your public library card, your accounts will be merged.

EPL membership is a privilege of access that includes digital resources, books, music, audio books, programming and a multitude of services. Join today!

Register Learn more about the L-Pass Edmonton Public Library Membership Information

Lpass - Edmonton Public Library


You are responsible for all material you sign out. You will be charged for resources (books, DVDs, magazines, reserve items, etc.) that are damaged or lost. These charges will be attached to your student account.

Pick-up & Returns

All NEOS items can be picked up and returned to the NorQuest Library regardless of their home library location. You cannot return Edmonton Public Library items to any NEOS library.

Reserve Textbooks

NorQuest Library provides access to a selection of current course textbooks. Located at the library help desk, they can be used for a maximum of 3 hours. Consistently returning reserve textbooks late may result in a loss of borrowing privileges. 


After items have been signed out for two weeks, they can be RECALLED for use by others. If your book is recalled, you will have SEVEN DAYS from the date of email notification to return it to the library, regardless of the original due date of your item.   If you plan to be out of town for an extended period, ensure that you either return library materials before you leave or leave them somewhere where a colleague or family member can return them for you.

Fines and Fees

You are responsible for fines and fees accumulated on resources you have borrowed from other NEOS libraries. NorQuest Library staff cannot waive the fines of other libraries.

Fee Schedule

If you have unpaid overdue fines or an overdue item, you can still borrow materials from the library until your overdue fines reach $50 (remember it is a dollar a day for each item at most NEOS libraries).

Borrowing privileges are suspended when unpaid fines exceed $50.00. Most libraries will not lend to students that have accumulated a $50 fine - remember, this could be 5 books each overdue by 10 days.

Individual items that are overdue for more than 31 days are considered lost. A flat fee is charged to your account for all lost materials. This amount will be adjusted to reflect the actual cost of the item upon payment. The library will waive all fines on return of the item unless the item is damaged.

A fine or fee placed on your student account displays as a negative service indicator on your account. A negative service indicator will result in the withholding of transcripts and future registration.



Self-Checkout at NorQuest Library

NorQuest Library Checkout app is an easy, fast way to borrow books and other items from the NorQuest College Library. Simply scan your books with the app either on your phone or tablet or by using our Self-Checkout Kiosk located by the Circulation Desk.

Who Can Use the NorQuest Library Checkout app?

NorQuest students, faculty, staff, and others with borrowing privileges at the NorQuest College Library.

Download the App

Download the app with the buttons below or search for “NorQuest Library Checkout” in your app store. Allow the app to access your camera and send notifications.

To borrow books:
  • Download the app to your phone or tablet
  • Open the app and scan or type in your NorQuest Library barcode
  • Allow the app to access your location and camera
  • Scan the book barcode and touch “Finish” when done
  • The app will email you a receipt with the date to return the book

Questions? Ask library staff for assistance.