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Information about borrowing resources from the NorQuest Library or one of our partner libraries.
Get My PIN »Click Get My PIN and enter your 13-digit ID number and NorQuest email address into the form to get your PIN. Change My PIN »Click Change My PIN to change your PIN to a different 4 digit number. You must know your current PIN in order to change it.
There are several features you can access when you log in to My NEOS, such as:
To place a request or a hold on a book in the NEOS system and have it delivered to NorQuest you need your 13 digit ID number and your NEOS PIN (see above). This video will show you how to place a hold.
Request articles, book chapters, books, DVDs, and more through Interlibrary Loan. To place your request, please fill out the Interlibrary Loan request form.
OneSearch is a great place to start your research. It searches our NEOS library catalogue, all our ebooks, and most of our article databases in one search!
NorQuest Library is a NEOS library. NEOS is a collective of 17 libraries. This means you can use your NorQuest ID/Library card to borrow resources directly from another NEOS library either in-person or using the place hold function in the library catalogue. Requested resources are delivered to NorQuest for convenient pick up.
Use the NEOS search when you want to look for a specific title in our library.
Your NorQuest Student ID can be your ticket to Edmonton Public Library (EPL) membership through the L-Pass. If you don't have an EPL membership, you can get it now, by clicking on the L-Pass image and completing the registration form. If you already have an EPL membership you can still choose to use your NorQuest ID Card as your public library card, your accounts will be merged.
EPL membership is a privilege of access that includes digital resources, books, music, audio books, programming and a multitude of services. Join today!
The Alberta Library (TAL) is a library partnership of multiple libraries across the province of Alberta. A TAL card provides borrowing privileges at all participating libraries across Alberta. To sign up for a TAL card at NorQuest College Library, you must be 18 years of age or older and a member in good standing at a participating library. You will be asked to demonstrate your membership by showing your library card and government-issued ID at the time of registration.
You are responsible for all material you sign out. You will be charged for resources (books, DVDs, magazines, reserve items, etc.) that are damaged or lost. These charges will be attached to your student account.
All NEOS items can be picked up and returned to the NorQuest Library regardless of their home library location. Book drops are located at the library desk, outside the Learner Centre doors, or at the information desk next to the Office of the Registrar.
NorQuest Library provides access to a selection of course textbooks. Located at the library help desk, they can be used for a maximum of 3 hours. Consistently returning reserve textbooks late may result in a loss of borrowing privileges.
Please refer to this document for full information about loan periods and user groups. NOTE: NorQuest College Library is participating in a pilot project regarding loan periods for borrowers.
After items have been signed out for one weeks, they can be RECALLED for use by others. If your book is recalled, you will have SEVEN DAYS from the date of email notification to return it to the library, regardless of the original due date of your item. If you plan to be out of town for an extended period, ensure that you either return library materials before you leave or leave them somewhere where a colleague or family member can return them for you.
Although NorQuest College Library does not charge late fees to students, faculty, and staff, items that are more than 30 days late are considered lost and will result in an automatic fine. NorQuest Library staff cannot waive the fines of other libraries.
If you have unpaid fines or fees, or an overdue item, you can still borrow materials from the library until your fines and fees reach $50. External borrowers are charged a dollar ($1) a day for overdue items. NEOS patrons, including NorQuest students borrowing from other NEOS libraries, are not charged late fees.
Borrowing privileges are suspended when unpaid fines exceed $50. Most libraries will not lend to students that have accumulated a $50 fine.
Individual items that are overdue for more than 30 days are considered lost. A flat fee is charged to your account for all lost materials. This amount will be adjusted to reflect the actual cost of the item upon payment. The library will waive all fines on return of the item unless the item is damaged.
A fee placed on your student account displays as a negative service indicator on your account. A negative service indicator may result in the withholding of transcripts and future registration. Contact the library at library@norquest.ca for further information if you need to pay for a lost or damaged item, or if you are an external borrower looking to pay late fees.
Questions? Ask library staff for assistance.
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