Borrow

NEOSNorQuest Library is a NEOS library. NEOS is a collective of 17 libraries. This means you can use your NorQuest ID/Library card to borrow resources directly from another NEOS library either in-person or using the place hold function in the library catalogue. Requested resources are delivered to NorQuest for convenient pick up.

Login to My Account in NEOS

What is this?


Features in My NEOS:

There are several features you can access within the NEOS system, such as:

  • View items you have checked out
  • View Items you have on hold
  • Change your PIN (4 digits only)
  • Renew Items that are checked out

PIN:

At the beginning of term you will receive an AUTOMATED email from the Library (check your MyMail account!). This email contains information about your PIN. 


Placing Book Requests

To place a request or a hold on a book in the NEOS system and have it delivered to NorQuest you need your 13 digit ID number and your NEOS PIN (see above).

  • When you search for an item under the FIND tab and locate an item that is owned by another NEOS library you can use the “Place Hold” button.
  • Click on the “Place Hold" button, provide your 13 digit ID number, PIN number and choose your pick up location.
  • An email will be sent to your email address when your item arrives for pick up.

Still can't find it?

Interlibrary Loan Request Form »

Request articles, book chapters, books, DVDs, and more through Interlibrary Loan. To place your request, please fill out the Interlibrary Loan request form.

OneSearch

  
OneSearch

OneSearch

OneSearch is a great place to start your research. It searches our NEOS library catalogue, all our ebooks, and most of our article databases in one search!

Tip: Looking for journal articles? Try Articles & Databases tab to access the library's selection of articles, databases & more.

What is NEOS?

NEOS

NorQuest Library is a NEOS library. NEOS is a collective of 17 libraries. This means you can use your NorQuest ID/Library card to borrow resources directly from another NEOS library either in-person or using the place hold function in the library catalogue. Requested resources are delivered to NorQuest for convenient pick up.

Use the NEOS search when you want to look for a specific title in our library.

Launch NEOS

 

Edmonton Public Library

Your NorQuest Student ID can be your ticket to Edmonton Public Library (EPL) membership through the L-Pass. If you don't have an EPL membership, you can get it now, by clicking on the L-Pass image and completing the registration form. If you already have an EPL membership you can still choose to use your NorQuest ID Card as your public library card, your accounts will be merged.

EPL membership is a privilege of access that includes digital resources, books, music, audio books, programming and a multitude of services. Join today!

Learn more about Lpass
Lpass - Edmonton Public Library

TAL (The Alberta Library)

The Alberta Library (TAL) is a library partnership of multiple libraries across the province of Alberta. A TAL card provides borrowing privileges at all participating libraries across Alberta. To sign up for a TAL card at NorQuest College Library, you must be 18 years of age or older and a member in good standing at a participating library. You will be asked to demonstrate your membership by showing your library card and government-issued ID at the time of registration. 

Learn More


TAL -The Alberta Library
 

 

Responsibility

You are responsible for all material you sign out. You will be charged for resources (books, DVDs, magazines, reserve items, etc.) that are damaged or lost. These charges will be attached to your student account.

Pick-up & Returns

All NEOS items can be picked up and returned to the NorQuest Library regardless of their home library location. Book drops are located at the library desk, outside the Learner Centre doors, or at the information desk next to the Office of the Registrar.

Reserve Textbooks

NorQuest Library provides access to a selection of course textbooks. Located at the library help desk, they can be used for a maximum of 2 hours.
Consistently returning reserve textbooks late may result in a loss of borrowing privileges.


Loan Periods

Please refer to this document for full information about loan periods and user groups.
NOTE: Over the months of July and August 2022, NorQuest College Library is participating in a pilot project regarding loan periods for borrowers.

Recalls

After items have been signed out for one weeks, they can be RECALLED for use by others. If your book is recalled, you will have SEVEN DAYS from the date of email notification to return it to the library, regardless of the original due date of your item.   If you plan to be out of town for an extended period, ensure that you either return library materials before you leave or leave them somewhere where a colleague or family member can return them for you.

Fines and Fees

Although NorQuest College Library does not charge late fees to students, faculty, and staff, items that are more than 30 days late are considered lost and will result in an automatic fine. NorQuest Library staff cannot waive the fines of other libraries.

Fee Schedule

If you have unpaid fines or fees, or an overdue item, you can still borrow materials from the library until your fines and fees reach $50. External borrowers are charged a dollar ($1) a day for overdue items. NEOS patrons, including NorQuest students borrowing from other NEOS libraries, are not charged late fees. 

Borrowing privileges are suspended when unpaid fines exceed $50. Most libraries will not lend to students that have accumulated a $50 fine.

Individual items that are overdue for more than 30 days are considered lost. A flat fee is charged to your account for all lost materials. This amount will be adjusted to reflect the actual cost of the item upon payment. The library will waive all fines on return of the item unless the item is damaged.

A fee placed on your student account displays as a negative service indicator on your account. A negative service indicator may result in the withholding of transcripts and future registration. Contact the library at library@norquest.ca for further information if you need to pay for a lost or damaged item, or if you are an external borrower looking to pay late fees. 

 

 

Self-Checkout at NorQuest Library

NorQuest Library Checkout app is an easy, fast way to borrow books and other items from the NorQuest College Library. Simply scan your books with the app either on your phone or tablet or by using our Self-Checkout Kiosk located by the Circulation Desk.
 

Who Can Use the NorQuest Library Checkout app?

NorQuest students, faculty, staff, and others with borrowing privileges at the NorQuest College Library.
 

Download the App

Download the app with the buttons below or search for “NorQuest Library Checkout” in your app store. Allow the app to access your camera and send notifications.
 

To borrow books:
  • Download the app to your phone or tablet
  • Open the app and scan or type in your NorQuest Library barcode
  • Allow the app to access your location and camera
  • Scan the book barcode and touch “Finish” when done
  • The app will email you a receipt with the date to return the book

Questions? Ask library staff for assistance.